Ticket Exchange Policy

Subscribers may exchange their tickets for free, for all others, there is a three dollar service charge per ticket exchanged.
Once the date on your ticket has expired, they are no longer valid for exchange purposes.
Tickets can only be exchanged for a performance of the same event.
If you are unable to attend a production or exchange your ticket, give your ticket to a friend.
All ticket exchanges are subject to seating availability. Ticket availability may be confirmed over the phone by calling 503-302-8907.
When exchanging tickets for higher-priced performance, patron will pay difference. When exchanging tickets for a lower-priced performance, there is no refund for the difference.

Phone: Call Salem Rep at 503-302-8907 to exchange tickets.
(NO EXCHANGES IN THE FINAL HOUR BEFORE CUTAIN.)
Online: Non Season Ticket Holders who purchased their tickets online can exchange tickets up to 24 hours before the show using our online ticketing service until 2 hours before the show starts.

Late Comers are seated at the management’s discretion at a point in the performance and in a seat that will be least distracting to the actors and patrons in the theatre.

Call to confirm. In general, performances are not cancelled unless the Salem Police declare a state of emergency and close Salem roads.
Call the box office to confirm the status of a performance.

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